Senior Manager, FRM Operations and Analytics
Position Overview:
The Senior Manager, Operations & Analytics works on-site and is accountable for improving operational excellence. They drive scalable process optimization and prepare performance reports for the Field Reimbursement Manager (FRM) team. This role covers the rare disease portfolio.
This role serves as a strategic operations partner across FRM Strategy and leadership, Patient Services Access, Brand Teams, Business Operations and Customer Engagement (BOCE), IT, and other key partners. The Senior Manager will lead the build and continuous improvement of operational processes. They will translate business needs into actionable capabilities. They will communicate process changes and business impact. They will deliver tools, dashboards, reports, and AI-enabled solutions that support consistent execution. The role will also help establish enterprise-aligned standards for FRM approaches, role scope, operating guardrails, and performance visibility.
Responsibilities:
FRM Process Optimization: Lead assessment of current-state workflows, identify operational constraints, and design scalable solutions that improve productivity, consistency, compliance alignment, and field execution. Develop, implement, and sustain policies, procedures, and governance practices that enable clear operating guardrails and durable ways of working.
FRM Performance Reporting: Define strategic business requirements and be responsible for the design, build, and ongoing enhancement of dashboards, including Power BI solutions. Lead communication and enablement for reporting updates. Develop and share reporting that monitors key performance indicators (critical metrics), strengthens quarterly business review (QBR) results, and evaluates territory and regional performance, trends, risks, and outcomes. Translate data into concise insights, recommendations, and decision-support materials for leadership audiences.
AI Capabilities: Identify, assess, and help advance AI-enabled capabilities that build operational leverage and improve field bandwidth, including payer policy monitoring, intelligent coding and billing support, healthcare timely engineering, next best action (NBA) capabilities, and other approaches that aid healthcare provider office education.
Cross-Functional Collaboration: Serve as a trusted partner to FRM leadership, Business Operations, IT, Compliance, Training, and other cross-functional teams by translating complex operational and data findings into clear actions, decisions, and process improvements. Partner with collaborators to strengthen data infrastructure, select and optimize enabling technologies, and align solutions to business priorities.
FRM Quality Assurance: Establish and support cross-portfolio FRM metrics and data collection standards that strengthen accuracy, audibility, governance, and compliance. Lead documentation, approvals with Patient Services and Data Governance, and execution of data integrations and platform enhancements to improve consistency and reliability. Support development of FRM standard operating procedures (SOPs), training assets, and resource repositories.
FRM Data Exploration and Modeling: Lead extraction, cleansing, integration, and analysis of complex datasets to generate decision-quality insights, identify trends and risks, and uncover opportunities that help shape plans, improve operations, and promote ongoing progress.
Qualifications:
Bachelor’s degree or equivalent experience in process management, operations, information management, business, analytics, healthcare administration, or a similar area
4+ years of experience in operations, process management, business analytics, reporting, or a related function
2+ years of experience in the healthcare, pharmaceutical, biotechnology, or life sciences industry
Proven ability to lead through change with agility, sound judgment, strong ownership, and a bias for disciplined execution
Strong verbal, written, interpersonal, and presentation skills, capable of tailoring complex information for varied audiences
Ability to influence and communicate effectively with colleagues, senior leaders, external partners, and stakeholders at all levels
Strong cross-functional leadership, business planning, relationship management, stakeholder engagement, and active listening skills
Strategic problem-solving skills and a sense of urgency, with the ability to anticipate needs, navigate ambiguity, and advance continuous improvement
Demonstrated technical competence and working proficiency with iPad and laptop technology, as well as Microsoft Word, Excel, PowerPoint, Outlook, and related business tools
The duties of this role are generally conducted in an office environment. As is typical of an office-based role, employees must be able, with or without reasonable accommodation, to use a computer; communicate by phone, video, and electronic messaging; engage in problem-solving, analysis, and dialogue; collaborate with others; and maintain general availability during standard business hours.
Travel and Role Related Areas
Ability to travel for work-related meetings and functions, including occasional overnight travel as business needs require
Preferred Qualifications:
Rare disease experience
Experience partnering with or supporting a field reimbursement team, patient access function, or similar market access operation
Experience in neurology, hematology, nephrology, and/or rare disease reimbursement or patient services
Advanced understanding of access processes across medical and pharmacy benefit design, from prescription through infusion
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
At Alexion, you will find a collaborative culture that encourages innovation and a diverse environment where your contributions are valued. You will have the opportunity to be at the forefront of rare disease research and make a meaningful difference in patients' lives.
Ready to lead and inspire? Apply now and take the first step towards a fulfilling career at Alexion, AstraZeneca Rare Disease.
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Annual base salary for this position ranges from 112,495.20 to 147,649.95.AstraZeneca is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The range provided in this posting represents an offer pay range used in a majority of situations. The base pay offered will vary depending on multiple individualized factors, including the candidate's skills and experience, job-related knowledge, and other specific business and organizational needs. In some cases, offers outside the range may also be considered to address unique circumstances.
In addition, our permanent positions offer an annual Variable Pay Bonus/Short Term Incentive opportunity as well as eligibility to participate in our equity-based long-term incentive program (if applicable to role). Benefits offered for permanent roles include a competitive Flex Benefits & Retirement Savings Program, 4 weeks’ paid vacation, and annual Personal Days. Fixed Term Contract/Temporary positions (excluding students) are offered a Contract Benefits Program.
We are using AI as part of the recruitment process.
This advertisement relates to a current vacancy.