Site IT Technical Lead India
Job Title: Site IT Technical Lead India
Career Level - F
Introduction to role:
Join a team with the backing and investment to win! As the Site IT Technical Lead, you will lead a local team of skilled & specialist IT professionals who will manage, deliver and actively drive improvements for the IT infrastructure, tools and services that directly support the workforce across their site. You will have an in-depth understanding of ETS technologies and services as well as the delivery organisation, their operations, SPOC and engagement ways of working.
Accountabilities:
You will be responsible for the highest levels of user experience and satisfaction for all services delivered into all AZ India sites. You will be accountable for service performance levels attainment of owned services, utilising standard global dashboards and visual performance management available media to see daily, weekly and monthly service attainment, risks and issues and linkage to service improvement plans. You will also be responsible for driving service standards, engagement with global processes and ensuring local infrastructure is lifecycle managed across the GITC, Commercial, Operations and R&D India sites.
Essential Skills/Experience:
- A passion for delivering world-class service continually challenging in pursuit of the user experience and striving for improvement performance.
- Fluent in English written and spoken, second language beneficial but not essential.
- Significant experience in the Bio/Pharma or Retail industry for service
- Thought Leader, with ideas and solutions for service delivery and exploitation.
- Strong technical understanding across a range of technologies/domains.
- Superb communication and engagement skills and a proven relationship management professional
- Strong stakeholder skills to manage local negotiations, expectations and resolutions.
- Strong influencing, networking and team working skills
- Strong experience working in a standards/governed/compliant environment.
- Proven track record of owning and delivery IT Services in large organisation.
- Strong working knowledge of ServiceNow ITSM Toolset or similar.
- Proven experience managing local vendors, contracts, renewals, RFP activities.
- Leader and team player – sets example for team and others to follow, effective collaboration across your region with your peers.
- Strong experience managing, developing teams with an open, honest, accountable and collaborative team environment
Not Applicable
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
At AstraZeneca, our work has a direct impact on patients. We are transforming our ability to develop life-changing medicines by combining cutting-edge science with leading digital technology platforms and data. We dare to lead, applying our problem-solving mindset to identify and tackle opportunities across the whole enterprise. Our spirit of experimentation is lived every day through our events like hackathons. We enable AstraZeneca to perform at its peak by delivering world-class technology and data solutions. Our work unlocks the potential of science. We optimise and revolutionise AstraZeneca by maximising efficiencies and finding new ways to drive productivity. From automation to data simplification.
Ready to make a meaningful impact? Apply now!
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.
