Contract Operations Manager
Contract Operations Manager
Lisbon, Portugal
Close date: 20th March 2024
About the role
Join our dynamic team as a Contract Operations Manager, a key role within the Global Business Services (GBS) business unit. You will be responsible for developing and leading the Engagement Specialists and Analysts, establishing partnerships with respective business areas, and ensuring due diligence and understanding of incoming new partnerships. This role is an opportunity to contribute to the design, launch, and management of the External Expert Contracting governance and operating model. You will work closely with various teams to build a business area level network to drive adoption of and adherence to the global governance and operating platform.
Accountabilities
As a Contract Operations Manager, you will review and ensure the completeness of incoming External Expert/Patient engagement applications and requests. You will coordinate the triaging of these requests to the appropriate reviewer and business area, providing mentorship to guarantee the acquisition and retention of vital approvals. Your role will involve ensuring that the organization does not engage with individuals or entities that are debarred, excluded, or restricted for any reason. You will also be responsible for ensuring the timely receipt of executed letters of agreement (LOA) and contracts, adhering to service level agreements before the program start date.
Essential Skills/Experience:
- Bachelor’s or advanced degree in a related field
- Experience in the biopharmaceutical, medical education, contributions or employee profession
- Customer relationship management experience
- Ability to conduct quantitative and qualitative analysis of data with recommendations that support the E3S strategic vision
- Knowledge of contracting and engaging with EEs
- Knowledge of project management principles, ability to understand complex process with solutions oriented approach to simplify
- Collaborative management style, responsive, considerate, flexible, and personable
- Experience in developing and leading individuals, teams and customer relationships
- Strong leadership skills, including influencing without authority
- Budget management experience
- Strong, effective and interactive communications skills within and outside of the team
- Knowledge and understanding of AstraZeneca policies and guidelines
- Willingness to travel based on proximity to business area customers and GBS locations
- Proficient demonstration of cultural sensitivity
Desirable Skills/Experience:
- Extensive customer relationship management or business development experience
- Significant experience in the pharmaceutical, medical education, contributions or employee profession
- Prior experience in commercial (Marketing, Sales, Operations), scientific or regulatory areas such as Medical Education, Medical Affairs, Clinical Development & Regulatory Affairs.
- Knowledge of external regulations and guidelines that govern EE engagements (for example, PhRMA, FDA/OIG, Global/Country Specific Compliance Guidelines)
- In-depth knowledge of AstraZeneca’s operations, processes, and systems
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn't mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our outstanding and ambitious world.
Why AstraZeneca?
Join a team that supports the delivery of life-changing medicines for patients by enabling the rest of the business to run effectively and harness our entrepreneurial science. We're on a journey of growth and evolution to find innovative ways to translate value for the business and our patients. We're always adapting and challenging the status quo, it's what helps us to succeed. We're a team of hardworking people from different countries and cultures united by our deep knowledge of processes. We have a business acumen that keeps us passionate about the macro effect of our decisions that drive our numbers and how we work.
Ready to make an impact? Apply now and join us in our mission to change lives!
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.
