Patient Services Effectiveness, Analytics and Reporting

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world. 

Drive a unified, data-driven view of Patient Services activity and effectiveness across Patient Services Operations, Access, Patient Marketing, Project Governance. As the Patient Services Effectiveness Analytics and Reporting Partner you will drive a unified, data-driven view of Patient Services activity and effectiveness across Patient Services Operations, Access, Patient Marketing, Project Governance. As a Reporting & Analytics subject matter expert, you will drive improvement of operational data quality across Patient Services and generate, interpret, and communicate insights into performance and outcomes in Patient Services Operations, Access, Patient Marketing, and Project Governance. 

In this cross-functional role, you will partner with Patient Services leadership, Access program owners, Patient Marketing, Operations, Finance and Commercial Operations to design role and function specific dashboards, KPIs, and reports and partner with the Patient Services Reporting Team for build and implementation of solutions. You will build analytics products and standardized reporting for a wide range of activities, including benefits verification, prior authorization, affordability and copay programs, onboarding, patient engagement campaigns, operational governance, and financial management.

Accountabilities:

Reporting and decision support

• KPI ownership and scorecards: Translate business requirements into KPI designs and own KPI definitions, tracking, and performance readouts for operational and leadership reviews, quarterly business reviews (QBRs), and governance scorecards.
• Standardized reporting and dashboards: Design and oversee delivery of automated dashboards and recurring reports for Access, Patient Marketing, Project Governance, Financial Management, and Patient Services Operations; align on enterprise metric definitions and source-of-truth.
• Deep-dive analytics: Deliver rigorous analyses that generate actionable insights on topics like patient access barriers, operational throughput, and financial efficiency to guide strategy and day-to-day operations.

Intake, communication, and stakeholder management

• Demand management: Triage analytics requests from Patient Services Operations and cross-functional partners; proactively surface insights and risks to leadership.
• Synthesis and recommendations: Conduct complex analyses and translate those analyses into clear narratives and practical recommendations for technical and non-technical stakeholders at all levels.
• Requirements and prioritization: Lead a systematic approach to capturing stakeholder needs and prioritizing standard and ad-hoc analytics that support strategic decision making.

Data, CRM, and governance

• Patient CRM data stewardship: Serve as the data steward for Patient Services CRM data, defining and maintaining data standards, metadata, master/reference data, and data quality rules; monitoring quality (completeness, accuracy, timeliness, consistency), managing data issue intake and resolution, and driving root-cause remediation with PS Operations, Commercial Operations and IT under HIPAA and privacy controls.
• Data readiness and quality: Ensure data are analysis-ready by cleaning, validating, integrating, and documenting curated datasets; conduct data tests and troubleshoot issues in collaboration with IT and vendors.

Project and vendor leadership

• Project Planning: Facilitate a culture of planning and project management, using consistent tools and approaches and ensure that work is tracked, prioritized and resourced effectively. 
• Program and vendor oversight: Manage analytical projects, including external vendors and IT partners, to deliver on timeline, scope, budget, and expectations.
• SME and decision support: Operate as the subject matter expert for Patient Services effectiveness analytics, anticipating questions and providing timely, insight-driven decision support to leadership.
• Compliance: Maintain a compliant mindset in all operational tasks and analyses, ensuring appropriate evaluation of performance within PHI/privacy and quality frameworks.

Essential Skills/Experience:

• 4+ years of insights and analytics experience
• 2+ years of hands-on experience with Python, R, SAS, SQL, etc., and dashboard tools such as Qlik, Power BI, Tableau, etc.
• High proficiency in Microsoft Excel and PowerPoint
• Ability to quickly learn new systems for information extraction
• Experience in Hub, Patient Services, or Commercial pharmaceutical/biotech organizations
• Proficiency in data storytelling with the ability to translate analytics into business actions
• Strong interpersonal and collaboration skills, and teamwork abilities
• Strong written and verbal communication skills
• Ability to focus quickly on critical issues while prioritizing current work
• Ability to manage multiple tasks/assignments to demanding deadlines with minimal supervision
• The duties of this role are generally conducted in an office environment. As is typical of an office-based role, employees must be able, with or without accommodation, to use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; and maintain general availability during standard business hours.

Desirable:

• Rare disease and/or Patient Services experience
• Ability to drive innovation, automation, and continuous improvement in a fast-paced, data-driven environment
• Working knowledge of statistical models, predictive models, and data/text mining algorithms
• High degree of creativity and innovation in developing novel approaches, processes, and methodologies in analyses and reporting
• Understanding of marketplace and economic forces and trends to better support advising on sound business decisions

At Alexion, you will find a collaborative culture that encourages innovation and a diverse environment where your contributions are valued. You will have the opportunity to be at the forefront of rare disease research and make a meaningful difference in patients' lives. 

Ready to lead and inspire? Apply now and take the first step towards a fulfilling career at Alexion, AstraZeneca Rare Disease. 

#LI-Hybrid

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Annual base salary for this position ranges from 115,693.60 to 151,847.85.

AstraZeneca is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The range provided in this posting represents an offer pay range used in a majority of situations. The base pay offered will vary depending on multiple individualized factors, including the candidate's skills and experience, job-related knowledge, and other specific business and organizational needs.  In some cases, offers outside the range may also be considered to address unique circumstances.

In addition, our permanent positions offer an annual Variable Pay Bonus/Short Term Incentive opportunity as well as eligibility to participate in our equity-based long-term incentive program (if applicable to role).  Benefits offered for permanent roles include a competitive Flex Benefits & Retirement Savings Program, 4 weeks’ paid vacation, and annual Personal Days. Fixed Term Contract/Temporary positions (excluding students) are offered a Contract Benefits Program.

We are using AI as part of the recruitment process.

This advertisement relates to a current vacancy.