Omnichannel Program Manager - 14 Months Contract

At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, ambitious thinking and innovation – ultimately providing employees with the opportunity to work across teams, functions and even the globe.

Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal and work commitments while ensuring we continue to create a strong culture of collaboration and teamwork by engaging face-to-face in our offices 3 days a week. Our head office and BlueSky Hub in downtown Toronto are purposely designed with collaboration in mind, providing space where teams can come together to strategize, brainstorm and connect on key projects.

Our dedication to sustainability is also central to our culture and part of what makes AstraZeneca a great place to work. We know the health of people, the planet and our business are interconnected which is why we’re taking ambitious action to tackle some of the biggest challenges of our time, from climate change to access to healthcare and disease prevention.

Introduction to role

The Omnichannel Program Manager will be the single point of contact responsible for managing the end-to-end delivery of customer engagement campaigns defined by the brand marketing team. The successful candidate must collaboratively develop and communicate single, multi, and omnichannel campaign delivery timelines and then drive efficient and effective collaboration across client stakeholders and the team of resources responsible for various elements of the overall delivery plan.

The Program Manager will work closely with an Omnichannel Strategist representing the business requirements to create engaging customer experiences. Working alongside the Solution Owner, the Program Manager evaluates marketing tools and translates business needs into configurator instructions.

The Program Manager will coordinate and facilitate positive, productive, and timeboxed Sprint Events. They will facilitate interactions with the Omnichannel Strategist, Brand Marketers, and agency team members to ensure the team understands the vision and business requirements associated with strategic marketing plans, campaigns, and back-log requests.

The Program Manager will diplomatically manage demand through collaboration with the Omnichannel Strategist to assess new requirements, change requests, production defects, as well as urgent issues that need to be addressed. They will ensure transparency of all risks and dependencies across all internal and external delivery partners. They will facilitate connecting the right resources to assess challenging issues associated with time and cost management as well as approach to delivery solutioning.

The Program Manager will keep a forward-looking view into resource capacity and organizational ways of working to mitigate risk and facilitate strategic business decisions. The Program Manager must be independent and have the courage to do the right thing and work on tough problems. The Program Manager will also regard each member of their delivery pod/scrum to be capable, independent people. The Program Manager must be open-minded and clear in their direction, as well as personally committed to achieving the goals of the team. The position requires extensive business acumen, understanding of cross-platform marketing solutions, and an awareness for how Marketers seek to create customer-centric omnichannel experiences for their customers.

Accountabilities

• Understand conceptually how marketing tools are leveraged to create customer engagement experiences
• Foster collaboration across cross-functional stakeholders and delivery team resources on campaign requests that will include delivery tasks associated with content production, email campaign setup, web assembly, Tealium configuration, and/or Veeva Suggestions
• Drive efforts to prioritize work and establish delivery schedules that meet client needs
• Plan and facilitate Pod/Scrum collaboration in support of delivery timeline and coordination as it relates to completing interdependent tasks
• Identify project risks and/or barriers and contribute to the development of options and recommendations to overcome them
• Leverage AZ defined tools for managing, tracking, and documenting demand

Essential Skills/Experience

• Bachelor’s Degree or equivalent experience
• A minimum of 3-5 years of experience in Project Management including risk mitigation & planning associated with operational or technical delivery
• Demonstrated leadership and coordination of resources to deliver in line with a single cohesive strategy
• Experience managing Email Delivery and Automation, Website Assembly, and/or Digital Media optimization.
• Experience with tools associated with Task Management (ex. Jira)
• Knowledge or experience with Agile ways of working
• Solid communication skills
• Proven complex project management experience

Desirable Skills/Experience

• Scaled Agile Certification
• Advanced Degree in a relevant field
• Experience overseeing delivery of multi or omnichannel customer experiences
• Experience within Healthcare/Pharmaceutical industry
• Scaled Agile Framework (SAFe)
• KANBAN
• Salesforce marketing cloud

Great People want to Work with us! Find out why:

• GTAA Top Employer Award for 10 years
• Top 100 Employers Award
• Canada’s Most Admired Corporate Culture
• Learn more about working with us in Canada
• View our YouTube channel

Are you interested in working at AZ, apply today!

AstraZeneca is an equal opportunity employer that is committed to diversity and inclusion and providing a workplace that is free from discrimination. AstraZeneca is committed to accommodating persons with disabilities. Such accommodation is available on request in respect of all aspects of the recruitment, assessment and selection process and may be requested by emailingAZCHumanResources@astrazeneca.com.

#LI-Hybrid

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.