Patient Services Lead

Are you ready to build patient services that transform outcomes for people living with rare conditions? As Patient Service Lead, you will design, deliver, and scale programs across multiple therapy areas, translating the voice of patients into practical solutions that improve diagnostics, access, and long-term care.

You will join a fast-moving, mission-driven team that treats patient insight as our compass. Partnering with colleagues in medical, market access, compliance, and patient advocacy, you will create best-in-class Patient Support Programs and diagnostic initiatives that are rigorous, compassionate, and built to scale. How will you combine innovation, governance, and data to raise the bar for what patient services can achieve?

Accountabilities:
Patient Service Design and Delivery: Lead the design, development, and execution of patient services across therapy areas, including diagnostic projects and strategic initiatives that improve access and outcomes.
Insights-Driven Planning: Create and implement annual operating plans for assigned programs, drawing on patient, program, and customer insights to set clear priorities and measurable goals.
Continuous Improvement and Operating Model: Embed continuous improvement in program design and operations, capturing the voice of the customer, monitoring local/regional/global trends, and driving efficiencies of scale and scope.
Strategies for Patient Value and Outcomes: Implement innovative strategies associated with assigned products to support value for patients and optimize outcomes over time.
Stakeholder Engagement and Collaboration: Build strong relationships with external stakeholders and optimize assigned programs in close collaboration with patient advocacy and cross-functional partners.
Governance and Compliance: Enhance and uphold governance models, ensuring essential documentation is implemented, collected, tracked, and retained for audit and inspection, with full compliance to local regulations, legislation, and global standards.
Vendor Performance and Accountability: Oversee PSP vendor management by optimizing KPIs, resourcing, budgets, data outputs, communication, and issues management with timely resolution and transparent reporting.
Vision and Community Leadership: Contribute to the evolution of the PSP vision, strategy, and plan; play a leadership role within the patient services community to shape governing processes and best-in-class services.

Essential Skills/Experience:
• Lead the design, development and execution of Patient Services across the TAs, including the diagnostic projects and other strategic projects across the different TAs
• Proactively look at solutions and bring innovative ideas to evolve PSPs to best in class services.
• Create and implement with assigned programs, an annual operating plan that draws on patient, program and customer insights.
• Responsible for continuous improvement in the design and operating model, ensuring that we are capturing the voice of the customer, monitoring the local/regional/global environment, and striving to find efficiencies of scale and scope.
• Implement innovative strategies associated with assigned products to support value to the patient and optimize patient outcomes.
• Engage with external stakeholders and build relationships to optimize assigned programs, in collaboration with Patient Advocacy and other cross-functional team members
• Support the enhancement of a governance model and ensure it is followed with internal and external stakeholders.
• Ensure all essential documentation is implemented, collected, tracked, and retained for audit and inspection purpose
• Ensure assigned PSP products are fully compliant with local regulations, legislation and global standards.
• Oversee the management of the PSP vendor including optimizing Key Performance Indicators, resourcing, budgets, data outputs, communication, issues management and timely resolution.
• Contribute to the overall build and evolution of the PSP vision, strategy and plan.
• Be an integral part of the Patient Services Community and contribute shaping governing process and best in class services

Desirable Skills/Experience:
• Experience leading patient services and diagnostic pathways in rare or specialty therapy areas across multiple markets or regions
• Proven ability to establish and run governance frameworks with external partners and internal stakeholders
• Strength in human-centered design, journey mapping, and voice-of-customer analysis for PSPs
• Proficiency in outcomes measurement, KPI design, and data visualization to guide program decisions
• Familiarity with complex compliance environments and audit readiness across jurisdictions
• Track record of scaling pilots to enterprise programs and building playbooks for repeatability
• Multilingual or cross-cultural collaboration experience; ability to navigate diverse healthcare systems

When we put unexpected teams in the same room, we unleash bold thinking with the power to
inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge
perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual 
flexibility. Join us in our unique and ambitious world.

Why AstraZeneca:
This is where originators thrive—where bold ideas move quickly, and where closeness to patients keeps our work grounded and urgent. We bring unexpected teams into the same room to unleash thinking that accelerates access and reshapes care for people with rare conditions. You’ll find the energy of a nimble biotech backed by global capabilities, tailored development that deepens understanding of patient journeys, and a collaborative culture that values kindness alongside ambition. Your leadership will help turn insights into services that genuinely change lives.

Call to Action:
If you’re ready to lead patient services that set a new standard and deliver measurable impact, step forward and bring your ideas to life with us today!

Date Posted

Closing Date

Alexion is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to fostering a culture of belonging where every single person can belong because of their uniqueness. The Company will not make decisions about employment, training, compensation, promotion, and other terms and conditions of employment based on race, color, religion, creed or lack thereof, sex, sexual orientation, age, ancestry, national origin, ethnicity, citizenship status, marital status, pregnancy, (including childbirth, breastfeeding, or related medical conditions), parental status (including adoption or surrogacy), military status, protected veteran status, disability, medical condition, gender identity or expression, genetic information, mental illness or other characteristics protected by law. Alexion provides reasonable accommodations to meet the needs of candidates and employees. To begin an interactive dialogue with Alexion regarding an accommodation, please contact accommodations@Alexion.com. Alexion participates in E-Verify.