Vendor Managed Services Analyst
Job Title: Vendor Managed Service (VMS) Analyst
Career Level - C3
Introduction to role
As a Vendor Managed Services (VMS) Analyst, you will be instrumental in ensuring the accuracy and timeliness of supplier data creation in our systems, thereby enabling seamless and compliant purchasing and financial transactions. Your primary responsibility will be to provide support to business users, guiding them through the supplier onboarding and maintenance process in ServiceNow while proactively addressing any challenges they encounter. You will collaborate closely with diverse teams including Third Party Risk Management, Data Management Team, Finance Helpdesk, IT support, Procurement, Finance, and Purchase to Pay, among others.
We are seeking a candidate with a strong customer focus, an improvement mindset, eagerness to learn, a can-do attitude, and exceptional collaboration skills. The role will primarily support AZ users in Europe within a global environment.
Accountabilities
Deliver supplier onboarding activities (creation, extension, change, deactivation, activation, etc.) within agreed SLAs and KPI targets.
Communicate with AZ users to guide them effectively through the supplier onboarding process, minimizing rejections and delays, and providing timely updates on their requests.
Collaborate with various teams within Supplier OnBoarding, the wider Global Data Office (GDO), and other relevant departments to ensure best-in-class customer service.
Regularly follow up on open cases to ensure timely completion and avoid backlogs.
Interact with AZ suppliers in a professional manner when collecting supplier data or information required for the Supplier Diversity program.
Provide backup support within the team when required.
Identify and drive improvement opportunities where applicable.
Support process design changes and systems testing (UAT).
Actively participate in the implementation of necessary system or process changes to drive productivity, ensure compliance, and improve user experience.
Address more complex issues with the appropriate teams in the organization to achieve permanent problem resolution.
Achieve objectives in a timely and accurate manner.
Essential Skills/Experience
Strong interpersonal skills and a customer-focused mindset. Previous experience in a training or stakeholder relationship role would be beneficial.
Proven problem-solving abilities, a proactive approach to issue resolution, attention to detail, and strong follow-up skills.
Understanding of the Buying process (Purchase to Pay).
Minimum 2 years of experience in at least one of the following areas: supplier onboarding, buying, data management, or accounts payable processes.
Proficiency in ServiceNow, MDG/SAP with at least 2 years of hands-on experience.
Confident when speaking and presenting to small groups internally for knowledge sharing.
Previous experience in a shared services center or an internationally set up organization.
Fluent in English (speaking and writing); knowledge of an additional European language (e.g., German, Spanish, Swedish, French) would be useful but is not required.
Advanced Microsoft Excel skills for data analysis, pivots, etc.
Previous experience with other supplier onboarding systems would be advantageous.
Ability to apply (Gen)AI tools (e.g. Microsoft Co-Pilot, internal ChatGPT solution, etc.) in daily job or in specific projects would be advantageous.
Desirable Skills/Experience
N/A
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
At AstraZeneca, you will be part of a team of specialists that is valued and essential to our growth. Our role is crucial during this time of evolution for AstraZeneca. If you want to make an impact, this is the place to do it. We encourage entrepreneurial and innovative thinking to make things happen in a creative yet rigorous environment. Our strength lies in our global, diverse network where we work seamlessly and inclusively together. The business is committed to investing in our growth and development, keeping us ahead of our peers. Here you have the remit to work on things that you wouldn't get at other large organizations. It means there's even more potential to impact the business through specialist capabilities, technical expertise, and strategically important work.
Ready to make a difference? Apply now!
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.
