Operations Manager – Field Medical
At AstraZeneca we turn ideas into life changing medicines. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. We’re focused on the potential of science to address the unmet needs of patients around the world. We commit to those areas where we believe we can really change the course of medicine and bring big new ideas to life.
The Medical Excellence & Ethics function works across our global medical teams, using innovative tools and resources that enrich capabilities and motivate success; developing scientific partnerships and delivering AZ science that optimizes patient outcomes. Medical Excellence & Ethics comprises Global Nom Sig, Medical Information & Communications, Field Medical Performance, Medical Strategy & Capabilities (including Scientific Training) and Medical Platforms & Reporting.
Working within Medical Excellence & Ethics, the Field Medical Operations Manager will be accountable for operation, management, planning & evolution of our core field medical solutions, including Veeva CRM for engagement planning & capture, Portfolio Tool for resource access, Field Medical Insight capture and Veeva Clinical Vault for CRA & trial support. The role requires a deep understanding of field medical strategy to ensure that solutions are effective, optimised and integrated, to both provide information needed for strategic engagement planning & execution, and to harvest the information needed to measure impact and success.
The role collaborates closely with wider Medical Excellence & Ethics, cross-functional partners and with Reporting & Analytics colleagues to ensure platform priorities are aligned with broader medical strategy.
Accountabilities:
- Establish strong strategic relationships and act as point contact across key stakeholders, to develop a deep understanding of the business needs from our field medical solutions
- Coordinate platform roadmaps across role remit to ensure strategic alignment across features and functionality
- Coordinate communications & change management to deploy and ensure adoption of enhanced functionality across systems
- Work within regions and markets to identify specific legal / compliance requirements
- Define and execute reporting strategy through collaboration with reporting teams. Align business rules, definitions, metrics & calculations with global and regional requirements
- Partner with stakeholders and Commercial IT to ensure downstream reporting reflects needs
- Drive for simplicity and integration across medical platforms to enhance the field medical experience
- Work to align market and regional requirements with global strategy
- Be the ultimate decision maker in Change Control Board (CCB) review meetings
- Manage business relationship with key IT stakeholders including CRM Centre of Excellence (COE), Global Commercial IT, vendors
- Be a champion of technology and innovation; identify industry leading solutions to meet evolving challenges and user requirements
- Adopt a collaborative, cross functional working culture to ensure enterprise alignment
Essential Skills:
- Bachelor’s degree in medical or science discipline or relevant business experience
- Significant experience with e.g. CRM platform management
- Strong project management skills. Proficiency in stakeholder engagement and management
- Excellent spoken and written English
- 3 years+ medical experience in the pharmaceutical, commercial or business environments
Desirable:
- Experience working with and managing 3rd party vendors
- In-depth knowledge of medical affairs with experience of working across global, regional and local networks
- Understanding of the development and commercialization of pharmaceutical products
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.
