Learning Shared Services Specialist
Positions are open to Mexican Citizens and official residents of Mexico.
Location: Guadalajara (hybrid)
Strong English interpersonal skills required
About the AstraZeneca
AstraZeneca is a global, science-led, patient-focused pharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At Astra Zeneca, we’re dedicated to being a Great Place to work!
Requirements
High calibre individual, with exceptional levels of personal drive and eagerness for personal development. An analytical mind, coupled with strong communication skills and a positive attitude are essential.
Excellent customer service skills. A real desire to help people and to have the drive and tenacity to own issues from start to finish.
An excellent approach to problem solving. To have detective like skills and take a positive approach to understand and solve even the most complex problems.
Proactive and consistent in their approach to work and will drive improvement in their areas of responsibility and beyond.
A desire to work as part of a collaborative team and play a key role in helping drive that team forward.
The ability to prioritise their own work and that of their team to deliver the best possible customer service and ensure that the customer always comes first.
Experience in line management and leading a successful team.
Assisting with staff LMS training
Develop and maintain training and job aids for users (learners, instructors and business unit administrators) of the system.
Involve or contribute in create and maintain business project process and governance documents.
Should involve in creating the quality related documents.
Adhering to the quality process such as peer audit and manual testing the assets pre and post go live .
Should contribute in creating the new quality process and documents.
Essential
Bachelor’s degree with minimum of 3years of related experience working within an LMS environment (Preferred LMS is Saba Cloud, Degreed and LCMS environment Xyleme).
Experience with all aspects of learning solution development preferred.
Experience in communicating with a variety of groups of customers at different levels
Experience in managing multiple projects
The ability to communicate how the training program and reporting works to support the business needs
Build productive working relationships with the business unit you support
Communicate effectively and possess strong business writing skills
Proficiency or ability to gain proficiency in eLearning software
Proficiency in training curriculum development preferred
Effective organization and time management skills
Possess outstanding customer service skills.
Excellent time management skills with the ability to organize and prioritize effectively.
Strong understanding of the pharmaceutical / healthcare industry, market dynamics and major AZ business drivers
Strong oral and written communication skills
Customer focus and organizational awareness
Ability to manage strict timelines, escalations & ensure quality of deliverables
Ability to work independently.
Desirable
Working knowledge of Microsoft Office programs, Excel and PowerPoint experience required
Working knowledge of Articulate and captivate authoring tools.
Knowledge of HTML and JavaScript
Knowledge of adult learning principles and instructional design process.
When we put unexpected teams in the same room, we ignite ambitious thinking with the power to inspire life-changing medicines. In-person working give us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our outstanding and bold world.
AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.
