Engagement Analyst (Global Contract-to-Pay)
At AstraZeneca we turn ideas into life changing medicines. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. We’re inspired by the things that seem impossible. Here, we see the impact of our collective ideas and expertise, and the power of science to deliver them.
The Engagement Analyst is a member of the C2P team (Contract-to-Pay) within the GBS – Compliance, Legal & Contracting Operation business unit, and is responsible for leading and ensuring accurate and compliant processing of contracting requests in accordance with policies, procedures, regulations and transparency/disclosure reporting requirements. The role will also be responsible for providing payment support related to management of associated payments when required.
A successful candidate will have a project management mindset with a focus on responsiveness, partnering to conduct operational tasks to ensure accuracy and completeness of requirements and will provide guidance to partners (customers), management and peers.
Major Responsibilities:
Review and ensure completeness of incoming External Expert/Patient contract-to-pay applications/requests.
Coordinate triaging of requests to appropriate reviewer and business area
Provide guidance to ensure appropriate approvals are obtained and retained.
Perform preliminary reviews to ensure AZ does not contract with any individual or entity that is debarred, excluded, or restricted for any reason to do business with AZ.
Ensure timely receipt of executed letter of agreement (LOA)/contracts according to service level agreements prior to the program start date.
Coordinate provider requests for changes to LOAs/contracts.
Responsible for capturing the data elements to ensure adherence to physician payment reporting requirements for Open Payments, EFPIA and other state and country requirements.
Accountable for ensuring accurate and timely requests of required payment information by facilitating the timely receipt of required documents and partnering with the payment team.
Monitor and support the day-to-day processing functions including issue handling, communications and resolution with a sense of urgency.
Collaborate with internal stakeholders to mitigate compliance risks associated with assigned activities and maintain all documentation in files within the relevant system.
Assist in determination on completeness and accuracy of records and maintenance of up-to-date documentation to support risk mitigation efforts.
Work with EO/AO/MO/patient to ensure timely and accurate invoicing standards.
Collect, review and appropriately store documentation, including but not limited to needs assessment, executed agreements, CVs, banking information, external expert payment forms (as applicable)
Consult any escalated compliance, legal or regulatory matter.
Maintain high level of external customer satisfaction.
Must be able to perform accurately while meeting applicable productivity measures.
Assume and perform other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.
Focused, frequent and partner/customer service/business-oriented communications with internal and external stakeholders.
Minimum Requirements
Bachelor’s degree.
1-2 years’ work experience in a fast-paced business environment.
Good technical/systems experience and skills (e.g., Coupa, SAP, Excel, SharePoint, etc.).
Ability to quickly learn and work within AZ administrative tools and multiple processes.
Ability to manage multiple priorities and adjust workload as business needs require.
Demonstrated ability to project manage and organize each activity by working with and managing stakeholders.
Demonstrated ability to lead budget owners through the contracting process and follow standard operating procedures and working instructions.
Understanding of SAP and purchase to pay systems/processes, procurement.
Demonstrated strong attention to detail and strong organizational skills.
Capable of working independently.
Excellent written and verbal communications skills (English is the corporate language).
Experience working with cross-functional teams and demonstrated ability to partner effectively with others.
High ethical standards, trustworthy, operating with absolute discretion.
Preferred Background
Demonstrated experience in a similar role or demonstrated ability to manage simple to complex projects/contracts.
Prior experience in the biopharmaceutical industry (Sales, Marketing, Research & Development, Compliance, Legal, Procurement) or a consulting firm working with pharmaceutical clients.
Familiarity with the technical and functional elements of requirements including but not limited to compliance, legislation (e.g., Physician Payment Sunshine Act, EFPIA), data sources/quality, and reporting.
Experience with compliance, finance, auditing, quality assurance/control, SOX and/or risk management.
Global / cross-cultural experience.
AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. AstraZeneca only employs individuals with the right to work in the country/ies where the role is advertised.
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.
