Customer Engagement and Strategy Analyst
Are you ready to channel your scientific capabilities to make a positive impact on changing patients’ lives? As a Customer Engagement and Strategy Analyst in Guadalajara, you will be at the heart of our mission. Your role will involve providing project support across various platforms and operations, focusing on effective use of tools to improve performance. You will get along with various teams to provide insight and analysis that enable better business decisions to drive increased customer engagement and impact. Are you up for the challenge?
Accountabilities:
As a Customer Engagement and Strategy Analyst, you will be responsible for providing relevant communications and platform insights to customer-facing teams, field leadership, and brand teams. You will ensure our sales force and leaders have the transparency, understanding, and tools necessary to exceed business objectives. You will also conduct training initiatives, create engaging job aids, and deliver clear communications with new hires and relevant customer-facing teams. Additionally, you will lead the management of all Customer Engagement related field inquiries and act as the primary contact for Coach and CoachMe platforms.
Essential Skills/Experience:
• Bachelor’s degree or equivalent experience
• 3+ years of business experience (Pharmaceutical experience: Commercial Operation)
• Proven experience in leadership, communication, and interpersonal skills
• Curiosity about developing business insight
• Experience with Microsoft office tools including Excel, MSTR, PowerPoint, and Word
• Experience crafting and delivering presentations as well as facilitation of meetings with Senior Leadership.
Desirable Skills/Experience:
• Understanding of the current business climate and a demonstrated ability to grasp new business challenges
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our outstanding and ambitious world.
At AstraZeneca, we are more than one of the world’s leading pharmaceutical companies. We are a fusion of challenging and exciting work in an energising and inspiring environment. Here, you will find a dedication to lifelong learning, growth, and development for all. Our workforce reflects the patients we serve – diversity is embedded in everything we do. We are entrepreneurs and innovators who speak up and break new ground. Our bold spirit drives us to spot opportunities, make important decisions, and take smart risks. This is the place to build a fulfilling, long-term career.
Ready to make a powerful difference? Apply now to join our team!
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.
