Associate Director, Contract Operations
At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, ambitious thinking and innovation – ultimately providing employees with the opportunity to work across teams, functions and even the globe.
Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal and work commitments while ensuring we continue to create a strong culture of collaboration and teamwork by engaging face-to-face in our offices 3 days a week. Our head office and BlueSky Hub in downtown Toronto are purposely designed with collaboration in mind, providing space where teams can come together to strategize, brainstorm and connect on key projects.
Our dedication to sustainability is also central to our culture and part of what makes AstraZeneca a great place to work. We know the health of people, the planet and our business are interconnected which is why we’re taking ambitious action to tackle some of the biggest challenges of our time, from climate change to access to healthcare and disease prevention.
Introduction to role:
We are seeking a dynamic and experienced Associate Director for our Contract Operations team. This role involves leading a team that handles all activities related to Master Data, Contracting, Membership, Chargebacks and Rebates across multiple customer segments. The Associate Director will work collaboratively with Account Directors, ensuring contract terms are aligned to intent and overall AstraZeneca requirements. They will also be responsible for reviewing payments for completeness and accuracy, managing revenue leakage, and effectively communicating any order, contract and/or payment development progress, issues and risks to senior management and stakeholders.
Accountabilities:
As the Associate Director, you will be responsible for building and leading a team focused on timely, accurate and efficient customer related processes. You will develop and execute a governance process to ensure appropriate allocation of team resources. Your role will also involve managing a staff, including performance management, development and hiring decision processes. You will review and approve payment requests, manage dispute resolutions with Customers and Account Directors, define qualitative and quantitative metrics to increase efficiency / effectiveness, and maintain collaborative working relationships with both internal and external customers.
Essential Skills/Experience:
• Bachelor’s degree; preferably in a relevant field
• 5+ years of pharmaceutical or related healthcare business
• 2+ years of people management or relevant experience
• Understanding of Market Access and Healthcare delivery
• Analytical skills including problem solving
• Demonstrated abilities to influence with and without authority, lead teams and develop/foster relationships with senior leadership
• Strong organizational and time management skills with the ability to multitask
• Advanced proficiency in Excel, PowerPoint, and Word
Desirable Skills/Experience:
• MBA
• Multi industry marketing practice
• Thorough understanding of AZ business model
Great People want to Work with us! Find out why:
Are you interested in working at AZ, apply today!
AstraZeneca is an equal opportunity employer that is committed to diversity and inclusion and providing a workplace that is free from discrimination. AstraZeneca is committed to accommodating persons with disabilities. Such accommodation is available on request in respect of all aspects of the recruitment, assessment and selection process and may be requested by emailing AZCHumanResources@astrazeneca.com.
#LI-Hybrid
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.
