GBS Content and Omnichannel - Senior Director Service Delivery Americas
GBS Content and Omnichannel - Senior Director Service Delivery Americas
Wilmington, Delaware or Gaithersburg, Maryland
25% global and domestic travel anticipated
Join AstraZeneca's Global Commercial Services (GCS) team, a pivotal part of our Global Business Services (GBS) function, as we revolutionize healthcare delivery through an integrated omnichannel approach. With a presence in over 60 countries, we are committed to enhancing customer experience and using digital channels to boost our share of voice and drive revenue growth. As the Senior Director of Service Delivery for the Americas, you will play a crucial role in optimizing content and omnichannel services, streamlining processes, and refining strategies with data-driven insights. Your leadership will support teams across the US, LATAM, and Canada, ensuring the delivery of impactful content and omnichannel campaigns.
Accountabilities
Ownership of GCS Content and Omnichannel service delivery for commercial organization across US, LATAM, and Canada teams.
Act as the global service owner of the content delivery service.
Collaborate on stakeholder management at a senior level in the assigned regions, in partnership with GBS Business Partners.
Collaborate in the definition, execution, and enhancement of the GCS Content and Omnichannel services strategy.
Lead the adoption of processes related to the Content and Omnichannel services.
Provide flexibility, accommodating variations across business units, brand lifecycle, and demand surges and drops.
Leverage reporting and utilization metrics to communicate overall adoption of GCS services. Find opportunities for improvement to increase efficiency and effectiveness of the marketing operation process.
Accountable for identifying and understanding market content and omnichannel trends to enable GCS to provide feedback to therapeutic area brands teams.
Accountable for a 60-member delivery team ensuring all vital Communications and Change Management activities are delivered across the market.
Demonstrates comprehensive understanding and application of all relevant policies, procedures, and operational frameworks. Ensures compliance with AZ Code of Conduct policies and procedures.
Drive collaboration, communication, and innovation between GCS towers and other Global functions.
Essential Skills/Experience
Bachelor’s Degree
10-15 years of experience in content and omnichannel service delivery in a pharmaceutical environment
10 years of people management experience with strong team building skills
Seasoned pharmaceutical/biotechnology director with significant leadership experience strategic digital marketing, and commercial leadership skills with a solid track record of accomplishment
Demonstrates strategic and tactical abilities in developing and successfully implementing a comprehensive commercial plan
Highly organized with a keen sense of what it takes to get the job done, strong operating and prioritization skills with collaboration and cross functional partnership
Oral and written fluency in Business English
Desirable Skills/Experience
Experience in digital delivery and processes
Working effectively within a collaborative environment
MBA / advanced scientific degree
Experience working directly for a pharmaceutical company
Office Working Requirements
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
Equal Opportunities
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
#LI-Hybrid
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.
