Device Services & Logistics Manager

Job Title: Device Services & Logistics Manager
Location: Toronto, ON

At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, ambitious thinking and innovation – ultimately providing employees with the opportunity to work across teams, functions and even the globe. 

Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal and work commitments while ensuring we continue to create a strong culture of collaboration and teamwork by engaging face-to-face in our offices 3 days a week. Our head is purposely designed with collaboration in mind, providing space where teams can come together to strategize, brainstorm and connect on key projects. 

Are you ready to be part of the future of healthcare? Can you think big, be bold, and harness the power of digital and AI to tackle longstanding life sciences challenges?  Then Evinova, a global health tech business might be for you!  

Transform patients’ lives through technology, data, and innovative ways of working. You’re disruptive, decisive, and transformative. Someone excited to use technology to improve patients’ health. We’re building a new Health-tech business – Evinova, a fully-owned subsidiary of AstraZeneca Group.

Evinova delivers market-leading digital health solutions that are science-based, evidence-led, and human experience-driven. Thoughtful risks and quick decisions come together to accelerate innovation across the life sciences sector. Be part of a diverse team that pushes the boundaries of science by digitally empowering a deeper understanding of the patients we’re helping. Launch pioneering digital solutions that improve the patients’ experience and deliver better health outcomes. Together, we have the opportunity to combine deep scientific expertise with digital and artificial intelligence to serve the wider healthcare community and create new standards across the sector. 

Introduction to Role:

Device Services is critical to Evinova’s success, and we are building our technology, processes, and culture to ensure seamless, transparent device supply and logistics. Our goal is to offer trusted, innovative, and efficient device services to our customers, and be known for end-to-end visibility, streamlined logistics, and exceptional service

As a Device Service Manager, you will play a key role in supporting the day-to-day operations of our mobile and medical device supply chain and service model. This position requires a meticulous professional with strong organizational skills, capable of leading logistics tracking, addressing critical issues, and ensuring high-quality service delivery

Accountabilities:

• You’ll be joining a team who are building the service from the ground up – you have an opportunity to be part of the way we transform Evinova’s device supply chain and service model and offer a differentiated service.
• Day-to-Day Operations Management: Assist in the management and coordination of the end-to-end device supply chain, ensuring timely and accurate delivery of medical and mobile devices.  Monitor and track inventory levels, ensuring transparency and up-to-date reporting on stock status and device movement.
• Handling Issues: Act as the first point of contact for operational issues and raise complex challenges to senior team members when necessary.  Collaborate with internal teams and external partners to resolve supply chain disruptions and ensure customer satisfaction.
• Vendor Coordination: Liaise with third-party logistics providers to ensure adherence to service agreements and high-quality standards.  Build relationships and provide feedback to vendors on performance, quality and assist in implementing corrective measures as required.
• Customer Support: Provide frontline support to customers and partners, translating complex logistics information into clear and actionable information. Maintain strong relationships with cross-functional teams, including Sales, Product, Finance, and Delivery.
• SOW Quotes Management: Track Statements of Work (SOW) quotes, ensuring they are accurate, complete, and aligned with customer requirements.  This will involve coordination  with relevant teams to ensure SOWs are reviewed, approved, and signed within the stipulated timelines to facilitate smooth study intiation.

Essential Skills/Experience:

• Proven experience in medical device supply chain, logistics in clinical trials.
• Knowledge of global trade regulations, customs procedures and compliance for medical devices.
• Proven experience in managing multiple 3PL vendors and outsourced device logistics operations across global locations
• Experience of building relationships with third party suppliers
• Strong financial competence, with ability to work with Commerical teams and Finance teams
• Excellent collaborator management skills, with experience working across Sales, Product, Finance, and Delivery
• Ability to translate complex logistics processes into simple, customer facing information
• Technical accumen; the abiliy to understand the Evinova products suite and use digital methods for operational reporting  (e.g. Excel, Power BI, key anlaytical programs) and financial tracking and reporting (e.g. SAP)
• Experience working in a global organization with multi-partners, collaborators and team members, spread out in a diverse culture environment
• Passion for great service and service improvement initiatives

Where can I find out more?

• Learn more about Evinova www.evinova.com
• Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/
• Follow AstraZeneca on Facebook https://www.facebook.com/astrazenecacareers/
• Follow AstraZeneca on Instagram https://www.instagram.com/astrazeneca_careers/?hl=en

Why Evinova?

Evinova is a global health tech business, separate company part of the AstraZeneca group. Together, we can accelerate the delivery of life-changing medicines, improve the design and delivery of clinical trials for better patient experiences and outcomes, and think more holistically about patient care before, during, and after treatment.  We know that regulators, healthcare professionals, and care teams at clinical trial sites do not want a fragmented approach. They do not want a future where every pharmaceutical company provides its own, different digital solutions. They want solutions that work across the sector, simplify their workload, and benefit patients broadly. By bringing our solutions to the wider life sciences community, we can help build more unified approaches to how we all develop and deploy digital technologies, better serving our teams, physicians, and ultimately patients.  Evinova represents a unique opportunity to deliver meaningful outcomes with digital and AI to serve the wider healthcare community and create new standards for the sector.  Join us on our journey of building a new kind of health tech business to reset expectations of what a bio-pharmaceutical company can be. This means we’re opening new ways to work, pioneering cutting-edge methods, and bringing unexpected teams together. Interested? Come and join our journey.

AstraZeneca is an equal opportunity employer that is committed to diversity and inclusion and providing a workplace that is free from discrimination. AstraZeneca is committed to accommodating persons with disabilities. Such accommodation is available on request in respect of all aspects of the recruitment, assessment and selection process and may be requested by emailing AZCHumanResources@astrazeneca.com.

#LI-Hybrid

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.