Associate Patient Services Manager

About Our Company:

At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, daring thinking, and innovation – ultimately providing employees with the opportunity to work across teams, functions and even the globe.

Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal and work commitments while ensuring we continue to build a strong culture of collaboration and partnership by engaging face-to-face in our offices 3 days a week. Our head office and BlueSky Hub in downtown Toronto are purposely crafted with collaboration in mind, providing space where teams can come together to strategize, brainstorm, and connect on key projects.

Our dedication to sustainability is also central to our culture and part of what makes AstraZeneca is a great place to work. We know the health of people, the planet and our business are interconnected which is why we’re taking bold actions to address some of the biggest challenges of our time, from climate change to access to healthcare and disease prevention.

Summary of Position:

We believe we can make a positive impact for patients. Reporting to the Senior Manager, Patient Support Strategy, you will be a key member in building the Patient Centre of Excellence capability.

What You’ll Do:

• Collaborate with the AstraZeneca Patient Centre of Excellence team to deliver seamless services to patients and partners, establishing AstraZeneca as an innovative leader.
• Actively engage with cross-functional teams to ensure a patient-first approach.
• Facilitate efficient management of third-party vendor relationships to enhance patient programs and improve the patient journey.
• Contribute to project implementation focused on optimizing patient management and outcomes.
• Support the team with budgeting, procurement, and financial reconciliations, ensuring compliance with vendor contracts.
• Assist in monitoring and evaluating patient service programs.
• Aid in issue management across all portfolios.

What We’re Looking For:

• 2-3 years of experience in Patient Support Programs or the pharmaceutical industry; experience with launching and operationalizing patient services at the vendor level is a strong asset.
• Post-secondary education, preferably in health sciences.
• Knowledge of the Canadian payer landscape is advantageous.
• Demonstrated leadership without authority and an entrepreneurial spirit, with a passion for prioritizing patient care.
• Strong problem-solving skills in dynamic environments.
• Self-motivated, driven, and committed to delivering results at a high standard.
• Proficient in project, time, and financial management, with strong analytical, communication, and interpersonal skills.
• Adaptable and capable of supporting change management both internally and externally.
• Effective in a collaborative, matrixed environment with a cross-functional approach.
• Detail-oriented with excellent organizational skills for implementation.

Who We Are:

Great People want to Work with us! Find out why:

• GTAA Top Employer Award for 10 years
• Top 100 Employers Award
• Canada’s Most Admired Corporate Culture
• Learn more about working with us in Canada
• View our YouTube channel

At AstraZeneca, we are at the forefront of shaping the future of healthcare. Our unique position as medical leaders allow us to drive innovation and make significant contributions across the healthcare ecosystem. We thrive on collaboration, leveraging our scientific knowledge and business acumen to bring new ideas to life. Our commitment to evidence generation and external scientific engagement ensures that we remain leaders in the field. By developing and delivering our science to patients in need, we help reinvest back into research and support our scientific innovations. Join us in making a meaningful impact on patients' lives while advancing your career in an inspiring environment.

Ready to make a difference? Apply now!

AstraZeneca is an equal opportunity employer that is committed to diversity and inclusion and providing a workplace that is free from discrimination. AstraZeneca is committed to accommodating persons with disabilities. Such accommodation is available on request in respect of all aspects of the recruitment, assessment and selection process and may be requested by emailing AZCHumanResources@astrazeneca.com.

Education, Qualifications, Skills and Experience:
• Essential: Bachelors degree in relevant field (Marketing, Science, Economics or Finance); Strong analytical skills
• Desirable: Advanced degree; Working knowledge of Pricing Strategy and Managed Care impact; Financial modelling and/or analytics

Key Relationship to reach solutions:
• Internal (to AZ or team):
• External (to AZ):

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.