Director, Commercial IT – Platform Engineering (Patient Platforms)

Director, Commercial IT – Platform Engineering (Patient Platforms)

Gaithersburg, MD

At AstraZeneca, we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration. Always committed to lifelong learning, growth and development.

About Commercial IT

Commercial IT is a global IT capability supporting the Commercial organisation. We business partner with Commercial areas: Biopharma, Oncology, International and Japan – and also Rare Disease Unit. We operate out of hubs sites including in the UK, Sweden, US and out of our Global Innovation Technology Centres in India and Mexico – and in markets all over the world.

Here our work has a direct impact on patients – transforming our ability to develop life-changing medicines. We empower the business to perform at its peak and lead a new way of working, combining innovative science with leading digital technology platforms and data. All with a passion to impact lives through data, analytics, AI, machine learning and more.

This role handles core leadership of US Patient Platforms & associated technologies covering E2E ownership and accountability of solutioning, low-level design, development, execution and operational management of production. Technologies: Salesforce Communities, Health Cloud, AgentForce, Einstein, Salesforce Voice over AWS & AppExchange implementations

This role sits within Solution and Service Delivery in Commercial IT and will leading collaboration across all engineering roles, test, capability & the business including working closely with third party suppliers both software vendors and professional services.

Typical Accountabilities

• Platform Director will maintain deep working knowledge of platforms/products/infrastructure aligned with US Patient Services

• Lead build, test, and deployment activities for assigned platform and IT product initiatives

• The voice of technical expertise to peers and 3rd party development suppliers to ensure consistency in alignment to AZ IT and Commercial IT standards and processes taking ownership of both short-term and long-term solutioning strategies

• Overseas  platform engineering resources to ensure validation of business and functional requirements as part of product and platform development responsibilities – runs code reviews and defines, implements and tracks engineering standards

• Serve as an internal consultant on key assigned platforms and technologies for IT and business partners across all business areas

• Evaluate the applicability of new technologies / application features and make recommendations for technology and business strategic roadmaps through prototyping to determine technical viability

• Help refine business requirements, set priorities, lead expectations, resolve issues, and work with the other members of the technical team to deliver innovative solutions

• Collaborate with regional solution architects and capability teams to co-create functionalities with strategic markets with a view to scale globally

• Demonstrate significant understanding of the application development processes of AstraZeneca’s implementation of the product – executes and managements CI/CD pipelines and own DevOps WOW including ensuring SLAs for incident management and service requests are met

• Lead, mentor and coach the AZ Application Development team based globally to increase throughput and quality

• Drives alignment with cyber security best practices ensuring platform is up-to-date and secure, manages all cyber security initiatives and implements fall-out processes in leadership role

Continuous Improvement and Innovation

• Partners with Platform Success Lead(s) on continuous improvement opportunities within platform and product level backlogs, performs platform health checks and actions to mitigate operational risk

• Identifies new hardware/software technologies to fit specialised business needs and configurations

• Identify issues with current processes and complete proposed changes to enhance effectiveness of IT

Essential for the role

• Bachelor's degree

• 10 years of developer experience in Salesforce

• Understanding of the Salesforce technology stack – Salesforce Health Cloud, Salesforce Voice, Salesforce Communities mandatory

• Understanding and use integration patterns – experience designing, implementing MuleSoft mandatory

• Proven track record of designing and operating mission critical applications

• Experience working with and influencing business and BA’s around Salesforce architecture and designs

• Experience supporting and guiding development teams

• Expertise in application design patterns and processes

• Prior experience in an Information Services/Information Technology environment with good eye for business including SaaS & professional services contract management

• Expertise in Continuous Integration and Deployment methods delivered as part of an agile team

Desirable for the role

• Einstein 1, AgentForce and Voice AI experience

WHY JOIN US?

We’re a network of entrepreneurial self-starters who contribute to something far bigger. There’s a diversity of expertise in our Technology group that’s unique to AstraZeneca – it allows us to dive deep into exploring new leading-edge technology. We enable AstraZeneca to perform at its peak by delivering world-class technology and data solutions, unlocking the potential of science. We optimise and evolutionise AstraZeneca by maximising efficiencies and finding new ways to drive productivity. From automation to data simplification.

A place to be open and transparent – we speak up, think creatively and share ideas. Our diverse contributions help us to make better decisions. But we have a constant drive to innovate, and an appreciation for high standards. It takes challenging the status quo to add value in our ever-evolving environment. We love it here because put simply, we make a meaningful impact.

Office Working Requirements

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

The annual base pay (or hourly rate of compensation) for this position ranges from $156,047.20 - 234,070.80USD as an annual base salary. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.  In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles), to receive a retirement contribution (hourly roles), and commission payment eligibility (sales roles). Benefits offered included a qualified retirement program [401(k) plan]; paid vacation and holidays; paid leaves; and, health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. 

Equal Opportunities

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

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