Associate Director, IT Business Partner, US Patient Services

Introduction:

At Alexion, a division of AstraZeneca, we are dedicated to transforming the lives of patients afflicted by rare and devastating diseases. As Associate Director, IT Business Partner, you will play a pivotal role in driving strategic IT initiatives for the US Commercial and Patient Services organizations. This position is based in Boston, MA. Flexibility, innovation, and a passion for improving patient outcomes are key to our mission.

Key Responsibilities:

• Serve as a strategic IT business partner to the Patient Services Organization aligning technology roadmaps with business priorities.
• Collaborate with Commercial and Patient Services  and cross-functional leadership to build detailed launch plans for new product introductions.
• Contribute to the development of patient services engagement plans and drive the execution strategy for new indications.
• Manage a portfolio of Patient Services IT projects in ServiceNow and ensure their success as they are managed from a demand to a project
• Build and maintain strategic relationships with both internal and external collaborators, including patient advocacy organizations and other allied groups.
• Showcase and deliver outstanding patient engagement tools and applications, especially innovative ones such as Gen-AI across the patient journey.
• Coordinate and implement business process design and technology solutions with the IT Service Delivery Team, adhering to SDLC and Agile principles with a focus to transform into a Product Oriented organization.
• Develop roadmaps and ensure alignment with global commercial and patient service objectives.
• Analyze and provide insights into project portfolios, ensuring proper documentation and compliance, quality and regulatory compliance.
• Manage project portfolios and work closely with senior leadership to understand evolving needs.
• Lead requirements gathering and documentation of user stories, creating work plans, and guiding teams to deliver successful outcomes.

Essential Skills & Experience:

• Bachelor’s Degree
• Minimum of 7 years of experience in managing complex cross-functional IT environments, preferably within the Biotech or Pharmaceutical industry.
• Proven track record in business partnering, with experience in Salesforce, especially Health Cloud and Healthcare & Life Science, Service Cloud Voice or Experience Cloud
• Strong understanding of SDLC guidelines, Agile methodologies, and corporate compliance regulations.
• Excellent communication, organizational, and influencing skills.
• Ability to work effectively in a multi-disciplined, multi-functional matrix organization.
• Willingness to travel up to 20%.

Preferred Qualifications:

• Master’s degree preferred.
• Experience with Patient Services Applications and analytical tools.
• Extensive knowledge of patient engagement trends and interactions.
• Strong leadership and team management skills.

Hybrid In-Office Expectation:

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn't mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our outstanding and ambitious world.

Compensation and Other Factors:

The annual base pay (or hourly rate of compensation) for this position ranges from $125,365.60 - $188,048.40. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition, our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles), to receive a retirement contribution (hourly roles), and commission payment eligibility (sales roles). Benefits offered included a qualified retirement program [401(k) plan]; paid vacation and holidays; paid leaves; and, health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

At AstraZeneca, our work has a direct impact on patients, transforming our ability to develop life-changing medicines. We empower the business to perform at its peak by combining ground breaking science with leading digital technology platforms and data. Join us at a crucial stage of our journey in becoming a digital and data-led enterprise. Make the impossible possible by building partnerships, creating new ways of working, and driving scale and speed to deliver exponential growth. With investment behind us, there's no slowing us down.

Ready to make a meaningful impact? Apply now!

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.