Senior DevSecOps Support Engineer

Job Title: Senior DevSecOps Support Engineer

GCL: D1

Company: Alexion Business Services Pvt. Ltd.

Introduction to role:

Are you ready to take on a pivotal role within our Digital team? As a Senior DevSecOps Support Engineer, you'll lead the charge in ensuring the operational stability, efficiency, and security of our DevSecOps environments. You'll be the go-to expert for incident resolution, technical troubleshooting, and service requests related to DevSecOps, while driving improvements and championing best practices in support operations. Are you up for the challenge?

Accountabilities:• Providing advanced support and troubleshooting for DevSecOps environments, including CI/CD pipelines and infrastructure.
• Managing and resolving DevSecOps-related incidents, service requests, and operational issues in a timely manner.
• Monitoring system health and performance of DevSecOps platforms, investigating anomalies, and mitigating risks.
• Serving as a subject matter expert for escalated support cases, collaborating with engineering and operations teams to drive root cause analysis and long-term solutions.
• Developing and maintaining support documentation, knowledge base articles, and standard operating procedures.
• Assisting with the deployment and upgrade of DevSecOps tools and platforms, ensuring minimal disruption to business operations.
• Proactively identifying and recommending opportunities for automation and process optimization within support functions.
• Supporting compliance with data security, privacy regulations, and internal policies.
• Maintaining up-to-date knowledge of emerging trends, vulnerabilities, and technologies in the DevSecOps and cloud domains.
• Promoting adherence to best practices for incident management, change management, and operational security.

Essential Skills/Experience:

• Minimum 6-8 years of experience in DevOps, DevSecOps, or IT support roles.
• Deep knowledge and hands-on experience with cloud platforms.
• Strong expertise in DevSecOps support, troubleshooting, and operations, including incident management and root cause analysis.
• Working experience with CI/CD pipeline tools and infrastructure
• Solid analytical, problem-solving, and communication skills.
• Demonstrated ability to collaborate across multiple teams and support partners.
• Ability to work independently, learn quickly, and adapt to new technologies.

Desirable Skills/Experience:
• In-depth experience with support and administration of the following: GitHub, Jenkins, Kubernetes, AWS, EKS (in both cloud and private deployments).
• Relevant certifications in cloud platforms, DevOps, or related fields.
• Experience supporting DevSecOps solutions in the pharmaceutical, healthcare, or life sciences sector.
• Knowledge of industry best practices and regulatory frameworks for data security and privacy.
• Familiarity with ITIL, Agile methodologies, and support ticketing systems.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace, and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca's Alexion division , you'll find an environment where innovation thrives! Our commitment to diversity means that different perspectives are valued and inclusion is championed. Here, you'll be part of a culture that celebrates kindness alongside ambition. We take pride in making a difference in patients' lives while giving back to the communities we serve. With tailored development programs designed for skill enhancement and fostering empathy towards patients' journeys, you'll be empowered to grow both personally and professionally.

Ready to take the next step in your career? Apply now and become part of our dynamic team!

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.