Director - Medical Delivery
Job Title: Director - Medical Delivery
Location: Manyata Tech Park, Bangalore
Shift: 2 to 11 IST
Career Level: F
About AstraZeneca
AstraZeneca is a global, science-led, patient-focused biopharmaceutical company dedicated to the discovery, development, and commercialization of prescription medicines for some of the world’s most serious diseases.
At AstraZeneca, we foster a collaborative culture that values knowledge-sharing, ambitious thinking, and innovation. This environment provides opportunities to work across teams, functions, and even globally.
Recognizing the importance of flexibility, our working model allows employees to balance personal and professional commitments while maintaining a strong culture of collaboration by engaging in our offices three days a week. Our offices are designed to facilitate teamwork, providing spaces for strategizing, brainstorming, and connecting on key projects.
AstraZeneca is committed to lifelong learning. We offer extensive opportunities for professional growth and development.
Introduction to role
As the Medical Delivery Director, you will collaborate with the Medical team to develop delivery capabilities in Content, Medical Information & Communication, and Publications aligned with the medical strategy, using existing GBS Commercial Services. You will lead and evolve service areas to meet the medical organization’s needs, manage relationships, align on service performance metrics, own a demand management process, and develop further support areas for Medical. Engaging across Medical stakeholder groups, you will understand key requirements, establish a delivery roadmap balancing medical client priorities, and be responsible for the efficient, timely, and high-quality launch and transition of new medical initiatives to a business-as-usual delivery team.
The Medical Delivery Director reports to the Senior Director Global Planning & Medical Delivery within GBS Commercial Operations.
You should be a visionary leader with collaboration skills, intuition for business, and cultural awareness to work across departmental lines to engage, partner, influence, and challenge key stakeholders to ensure the usage of a shared service capability. Leading a high-performing team, you will deliver excellence in Medical Content, Medical Information & Communication, and Publications.
Accountabilities
Provide leadership, direction, guidance, and support to direct reports aligned with both business goals and colleague growth.
Serve as the single point of contact for all medical capabilities.
Drive adoption and delivery of GBS Medical Delivery capabilities globally.
Continuously scan the internal and external environment to represent leading trends and practices associated with medical shared services.
Develop our approach in delivering an Integrated Customer experience across medical teams.
Manage senior-level stakeholder relationships with Global Medical teams.
Align omnichannel campaign delivery services and content with medical goals.
Drive medical content reuse (global to local, local to local), transition to agile, and other strategic priorities like modular content.
Act as a main liaison to the existing GCS Omnichannel Operations team.
Drive process excellence, operational rigor, and productivity across service lines.
Foster teamwork between direct reports and partnering teams for omnichannel campaigns and other medical shared services.
Work across GBS Commercial Service team leads and other shared service organizations to improve collaboration and optimize cost, quality, and speed of delivery.
Proactively identify gaps in capability or opportunities for improvement.
Ensure compliance with all relevant policies, procedures, and operational frameworks.
Supervise hiring and recruitment for the Medical Delivery Service Lines.
Lead all aspects of cross GBS operational efficiency initiatives like Keystone and Pearl.
Lead and report on Budget and FTE planning for MTP budget planning cycles.
Crucial Skills/Experience
Bachelor’s Degree or equivalent experience.
Possesses a minimum of 5 years of experience in the Pharmaceutical or Healthcare Industry within medical or medical support organizations, with a total professional experience exceeding 15 years.
Defining and/or delivering various elements of digital, multi-channel, or omnichannel medical campaigns.
Ability to build positive relationships across partner groups including medical, marketing, and technology.
Ability to prioritize multiple projects running in parallel.
Ability to drive outcomes while leading a team of indirect reports.
Project management experience including risk mitigation and planning.
Ability to influence, empower, and inspire change.
Consistent track record working across functions with high dedication and follow-through.
Excellent interpersonal, presentation, and negotiating skills.
Financial performance accountability.
Demonstrated experience in problem-solving and continuous improvement.
Upbeat, self-motivated, positive teammate.
Digital Operations experience.
Supplier management experience.
Desirable Skills/Experience
Advanced Degree or equivalent experience in a relevant field.
Shared Service experience.
Service Design experience.
Digital medical content production experience.
Knowledge or experience with Agile ways of working.
Understanding key concepts associated with Content, Email Delivery and Automation, Website Assembly, and/or Digital Media optimization.
Knowledge or understanding of tools such as Docuvera, JIRA, Adobe Campaign, Adobe Experience Manager, Adobe Target, Adobe Web Analytics, Tealium Audience Stream, Tealium IQ, Veeva.
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace, and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
At AstraZeneca, we support the delivery of life-changing medicines for patients by enabling the rest of the business to run effectively. We are on a journey of growth and evolution to find better ways to translate value for the business and our patients. As trusted partners connected across the global enterprise, we work closely with all functions from Commercial to Manufacturing. This opens up greater development opportunities for more responsibility on a global scale.
Ready to make a difference? Apply now!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.
