Senior Manager - Network Operations
JOB TITLE : LEAD CONSULTANT
CAREER LEVEL: E
Leverage technology to impact patients and ultimately save lives
Do you have expertise in, and passion for, information technology? Would you like to apply your expertise to impact the IT strategy in a company that follows the science and turns ideas into life changing medicines? If so, AstraZeneca might be the one for you!
AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re dedicated to being a Great Place to Work.
ABOUT OUR IT TEAM
It’s a dynamic and results-oriented environment to work in – but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or redefining the roles and work of colleagues, forever. Shape your own path, with support all the way. Diverse minds that work cross- functionally and broadly together.
ABOUT THE ROLE
As a manager you will be expected to drive operational excellence in everything we do. This includes creating processes, procedures, and automation to improve efficiency in our day-to-day tasks and projects. You will work closely on supporting our internal customers and ensuring that their needs and issues are being addressed.
Accountable for the management of the Network Operations Team for all Network related issues
Keep up-to date with the latest relevant technology, relevant standards, policies and directives;
Liaise with internal governance and the relevant external authorities in order to ensure that we are moving towards an approved compliant infrastructure;
Produce and maintain technical documents, operations manuals/run books for the associated services for this team in line with corporate standards;
Identifies and acts upon opportunities for continuous improvement to reduce operational risks, optimise efficiency and improve standards;
Working with Strategy and Architecture to ensure that that the infrastructure and associated management tools are both supportable and maintainable
Playing accountable role along with team while handling the operations issues and delivering the assigned projects
Lead High Priority Incident technical bridges to capture activity detail and to manage incident resolutions. Manages incidents to meet and exceed SLA targets.
Lead the implementation of Critical changes and available to support on-call for any major outages.
He/she may have to get in to the issues technically, drive the issue closure along with Vendors.
Work with different Vendors and service Provider for faster and accurate resolution/implementation.
Finding the scope improvement by initiating the Lean/Six Sigma projects to add the efficiency in to system/process.
Drive automation within the team by identifying areas of improvement.
Evaluate effectiveness and efficiency of support and maintenance services and provide recommendations for
savings and improvements
Contribute to Capacity Management and Service Improvement Plans for Networks.
Collaborate with Campus Teams and own Service Improvement Plans for major incidents and instances of customer dissatisfaction
Performance management; holds team accountable to clearly achieve results through coaching and performance management while creating a culture superior performance.
Responsible for determining and fulfilling the needs of the team for employee development and training.
Education, Qualifications, Skills and Experience
A Bachelor’s degree from an accredited university.
Typically, 12-14 years of Experience supporting large scaler enterprise level network infrastructure.
3-5 years of experience managing teams.
CCNP –Routing and Switching
Candidate must have worked/handled the 24/7 Network Operations Centre or Support teams using the follow the sun model.
Global customer interaction is one of the key expectations from candidate
The candidate should hold very rich experience in corporate LAN & WAN infrastructure
Candidate must have worked on the newest technologies (AWS Cloud, ACI, SDN and SDWAN)
Hands-on experience on Cisco Routers (ASR/ISR Series) and Switches (6500/4500/3850 Model)
Basic Knowledge on solving problems Firewalls (Cisco ASA, Firepower or Checkpoint) and Load balancers (F5/NetScaler)
Basic Knowledge on Ruckus wireless and Network management tools such as Solarwinds, Netbrain etc
Candidate must have work experience in implementing/solving problems Wireless, Routing (Static, EIGRP, OSPF, BGP and Policy Based routing) and Switching issues (VSS/STP)
Good communication and facilitation skills
Experience of Risk management and assessment
Business Administration / Master’s Degree
Experience as an issue Engineer or L3 Network Engineer
Passion to work on core technology platform
ITIL training / service management accreditation
Ability to work well in diverse, multinational teams and demonstrable ability to influence others to achieve positive outcomes
WHY JOIN US ?
We’re a network of high-reaching self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions.
We’re not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it’s because we make a significant impact. Everything we do matters.
SO, WHAT’S NEXT?
Are you already envisioning yourself joining our team? Good, because we’d love to hear from you! Click the link to apply and we’ll be in touch as soon as we can.
WHERE CAN I FIND OUT MORE?
Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.